Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at selentoshop@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Selentoshop@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at selentoshop@gmail.com. 

Recurring Subscription Refunds

Customers may choose between a one-time purchase and a recurring subscription at checkout. By selecting the subscription option, you authorize Selento to automatically charge your selected payment method according to the billing frequency displayed at checkout.

The initial subscription purchase is subject to our standard refund policy.

Recurring subscription payments are non-refundable once the recurring order has been processed. If you no longer wish to continue your subscription, you must cancel your subscription before the next scheduled billing date to prevent the next recurring charge.

Once a recurring payment has been successfully processed, we are unable to issue a refund for that billing cycle, including in cases where you forgot to cancel your subscription or no longer wish to receive the product.

Cancellation will prevent future recurring charges but does not automatically refund or reverse a recurring payment that has already been processed.

If you believe you were charged after successfully canceling your subscription, please contact our customer support team at selentoshop@gmail.com with your order information so we can review the transaction.

By purchasing a subscription, you acknowledge and agree to these recurring billing and refund terms.