Orders are processed within 1–2 business days and delivered within 4–9 business days. Track your order on our Track Order page using your order number and email.

Yes. We offer a 30-day money-back guarantee. If you're not satisfied within 30 days of receiving your order, contact us and we'll sort it out — no questions asked.

Make sure the reservoir is filled with water and the device is fully charged. Hold the steam button for 2–3 seconds to activate. If it still doesn't work, contact us with your order number and we'll replace it.

Yes — we ship worldwide. Delivery typically takes 4–9 business days depending on your location. Free shipping is available on qualifying orders.

Contact us as soon as possible at support@selento.com. If your order hasn't been dispatched yet we can make changes or cancel it. Once shipped we'll process a return instead.

Yes. The mild steam and smooth massage pins are gentle enough for sensitive skin and short to medium coats on both cats and dogs. It's especially effective for pets that normally hate being groomed.